These Terms and Conditions set out the basis on which Waste Clearance Brentford provides waste collection and related services to domestic and commercial customers. By requesting, booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, company or organisation requesting or receiving the services.
Services means waste clearance, rubbish removal, bulky waste collection, recycling, and any related services provided by Waste Clearance Brentford.
Waste means any items, materials, refuse or rubbish that the Customer asks us to remove, subject to restrictions set out in these Terms and Conditions and applicable law.
Agreement means the contract between Waste Clearance Brentford and the Customer incorporating these Terms and Conditions and any written confirmation of booking or quotation.
Waste Clearance Brentford primarily provides waste collection and clearance services within Brentford and surrounding areas. Service availability may vary depending on location, access, vehicle reach and scheduling. We reserve the right to decline or modify a booking if the service address lies outside our usual operational area or if access is unsafe or impractical.
All bookings are subject to staff, vehicle and equipment availability. We aim to provide services at the agreed date and time, but times are approximate and may be subject to change due to traffic, weather, access, or operational issues.
3.1 A booking may be made by telephone, email, online form or other communication method accepted by us. By placing a booking request, you confirm that you have authority to enter into this Agreement.
3.2 When you request a service, we will usually provide an estimate based on the information you supply about the type, volume and location of the waste, and any access details. This estimate is not a final quote and may be revised on site.
3.3 A booking is only confirmed when we issue a confirmation by email, SMS or other written format, or when we attend the property and you agree in person to proceed with the service and applicable charges.
3.4 It is the Customer's responsibility to provide accurate information about the waste, property access, parking restrictions and any relevant health and safety issues. Any failure to do so may result in additional charges, delay or cancellation.
4.1 Any estimate provided before our arrival is based on the description given by the Customer and is not binding. Final pricing will be confirmed on site once our team has inspected the waste and assessed the work required.
4.2 Prices are generally based on one or more of the following: volume of waste collected, weight, labour time, type of waste, difficulty of access, and any disposal or regulatory charges.
4.3 We will explain the final price before commencing work. If you do not agree to the confirmed price, you may decline the service. In such cases, a call-out or attendance fee may apply where this has been notified in advance.
4.4 Any additional work requested by the Customer that was not included in the original booking may be subject to further charges.
5.1 Unless otherwise agreed in writing, payment is due in full at the time the service is completed. We may request payment in advance for certain bookings, including larger jobs or commercial contracts.
5.2 We accept common payment methods such as cash, card or bank transfer, as specified by us from time to time. We reserve the right to refuse cheques unless previously agreed.
5.3 For business customers with credit terms agreed in writing, invoices are payable within the period stated on the invoice. If no period is specified, invoices are payable within 14 days of the invoice date.
5.4 If the Customer fails to pay any amount due on time, we may charge interest on the overdue amount at the statutory rate and recover any reasonable costs incurred in chasing payment, including administrative and legal expenses.
5.5 Ownership of any goods or materials supplied by us remains with Waste Clearance Brentford until payment is received in full.
6.1 The Customer may cancel or reschedule a booking by giving us reasonable notice. We ask for at least 24 hours notice before the agreed arrival time wherever possible.
6.2 If the Customer cancels a booking with less than 24 hours notice, a cancellation fee may apply to cover our costs, especially where vehicles and staff have already been allocated.
6.3 If our team arrives at the property at the scheduled time and cannot gain access, or the Customer is not present where required, we may treat this as a late cancellation and charge a call-out or cancellation fee.
6.4 We reserve the right to cancel or reschedule a booking due to reasons beyond our control, including severe weather, vehicle breakdown, staff illness, or safety concerns at the property. In such cases, we will aim to provide as much notice as reasonably practicable and offer an alternative appointment.
7.1 The Customer must ensure that our team has safe and reasonable access to the waste and the property, including providing any necessary keys, codes or instructions.
7.2 The Customer is responsible for arranging suitable parking for our vehicles. Any parking charges or fines resulting directly from carrying out the service, where the Customer has not provided accurate parking information or permissions, may be added to the final bill.
7.3 The Customer must ensure that any items to be removed are clearly identified and that no items intended to be kept are mixed in with the waste. We cannot accept responsibility for the accidental removal of items that were not clearly separated or indicated.
7.4 The Customer warrants that they either own the waste and items to be removed or have full authority from the owner to arrange disposal.
8.1 Waste Clearance Brentford operates in accordance with UK waste management regulations. We hold or operate under appropriate licences, registrations or exemptions required to collect and transport waste legally.
8.2 We do not collect certain prohibited or hazardous items unless specifically agreed and properly prepared in line with regulatory requirements. Such items may include, but are not limited to, asbestos, certain chemicals, medical waste, pressurised containers, fuel, oil, and some electrical equipment.
8.3 The Customer must notify us in advance if any waste to be collected could be hazardous or regulated. If hazardous or prohibited waste is discovered on site that was not previously declared, we may refuse to remove it, charge additional fees, or cancel the job.
8.4 We will dispose of or recycle waste at licensed facilities wherever possible. Once waste has been loaded into our vehicle and payment has been or will be made, it becomes our responsibility to handle and dispose of it in accordance with applicable regulations.
8.5 We may issue waste transfer notes or other documentation where required by law or requested by commercial customers. It is the Customer's responsibility to retain such documents as part of their own records.
9.1 We will carry out the services with reasonable care, skill and diligence, consistent with a professional waste collection provider.
9.2 Clearance may involve moving items through buildings, gardens or communal areas. While we take care to avoid damage, the Customer should remove or protect any vulnerable items, surfaces or fittings.
9.3 We are not responsible for cleaning or making good areas beyond reasonable sweeping or tidy up after removal. Deep cleaning, repair or building work is not included unless expressly agreed in writing.
9.4 We may refuse to carry out services if we consider the site unsafe or access unduly hazardous, including where there is risk from structural instability, aggressive behaviour, infestation or dangerous materials.
10.1 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable law.
10.2 Subject to the above, our total liability to the Customer for any loss or damage arising in connection with the services or this Agreement, whether in contract, tort or otherwise, shall not exceed the total price paid or payable for the relevant service, or the amount recoverable under our relevant insurance policy, whichever is higher.
10.3 We are not liable for any indirect, consequential or purely economic loss, including loss of profit, loss of business, or loss of opportunity.
10.4 We are not responsible for loss or damage arising from inaccurate information supplied by the Customer, failure to follow our reasonable instructions, or where the Customer has failed to protect or separate items not intended for disposal.
10.5 The Customer is responsible for checking the property after completion of the service to ensure no items intended to be kept have been removed. Any claims for missing items must be notified as soon as reasonably possible.
11.1 We will not be liable for any failure or delay in performing our obligations where such failure or delay results from events, circumstances or causes beyond our reasonable control, including traffic disruption, extreme weather, accidents, strikes, government restrictions, or acts of third parties.
11.2 Where an event beyond our control affects the performance of our services, we will contact you as soon as reasonably possible to arrange a new appointment or alternative solution.
12.1 If you are dissatisfied with any aspect of our service, you should inform us as soon as possible so that we have an opportunity to investigate and, where appropriate, put things right.
12.2 We will handle complaints in a fair and timely manner. You may be asked to provide details of the issue and any supporting information to help us investigate.
12.3 If a dispute cannot be resolved directly between us, either party may consider seeking independent advice or using alternative dispute resolution methods where available.
13.1 We may collect and process personal data relating to Customers, such as names, contact details, addresses and payment information, for the purposes of managing bookings, providing services, processing payments, and complying with legal obligations.
13.2 We will take reasonable steps to keep such information secure and will only retain it for as long as necessary for legitimate purposes.
13.3 By providing your information, you consent to its use for these purposes. You may contact us to request access to, or correction of, your personal data in line with applicable data protection law.
14.1 We may update or amend these Terms and Conditions from time to time to reflect changes in the law, our services or business practices. The latest version will apply to new bookings and will be made available upon request.
14.2 For ongoing or regular service agreements, we will notify affected customers of any significant changes where reasonably practicable.
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be severed and the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
16.3 The Agreement is between Waste Clearance Brentford and the Customer. No other person shall have any rights to enforce any of its terms.
16.4 These Terms and Conditions, together with any written quotation or confirmation of booking, set out the entire agreement between the parties in relation to the services and supersede any prior discussion or correspondence.
Call today and get your waste clearance delivered by the most professional company in Brentford.
Tipper Van - Waste Clearance and Attic Rubbish Removal Prices in Brentford, TW8
| Space іn the van | Loadіng Time | Cubіc Yardѕ | Max Weight | Equivalent to: | Prіce (incl tax)* |
| Minimum Load | 10 min | 1.5 | 100-150 kg | 8 bin bags | £90 |
| 1/4 Load | 20 min | 3.5 | 200-250 kg | 20 bin bags | £160 |
| 1/2 Load | 40 min | 7 | 500-600kg | 40 bin bags | £250 |
| 3/4 Load | 50 min | 10 | 700-800 kg | 60 bin bags | £330 |
| Full Load | 60 min | 14 | 900-1100kg | 80 bin bags | £490 |
*Our rubbish removal prіces are baѕed on the VOLUME and the WEІGHT of the waste for collection.
Luton Van - Waste Clearance and Attic Rubbish Removal Prices in Brentford, TW8
| Space іn the van | Loadіng Time | Cubіc Yardѕ | Max Weight | Equivalent to: | Prіce (incl tax)* |
| Minimum Load | 10 min | 1.5 | 100-150 kg | 8 bin bags | £90 |
| 1/4 Load | 40 min | 7 | 400-500 kg | 40 bin bags | £250 |
| 1/2 Load | 60 min | 12 | 900-1000kg | 80 bin bags | £370 |
| 3/4 Load | 90 min | 18 | 1400-1500 kg | 100 bin bags | £550 |
| Full Load | 120 min | 24 | 1800 - 2000kg | 120 bin bags | £670 |
*Our rubbish removal prіces are baѕed on the VOLUME and the WEІGHT of the waste for collection.
(79) 